RETURNS
To return an item, a Refund Request must be submitted via email. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
NOTE: If item is damaged, incorrect, defective, etc. pictures of the item will be requested. To speed the process up, please provide all photos when submitting the refund request as attachments.
2. A Return Merchandise Authorization number (RMA#) will be provided once the RMA is approved by NytCap and must be marked on the outside of the shipping box for product returns. This RMA# is valid for 15 days.
3. Freight on merchandise being returned is to be prepaid. The item should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking confirmation or some method of delivery confirmation.
NOTE: DO NOT SHIP PRODUCT TO NYTCAP UNTIL RMA # HAS BEEN ISSUED
4. Once the item has been returned back and confirmed by our warehouse, non-defective merchandise will be credited at original invoice price less freight, handling charges and restocking fees of 20%.
5. Merchandise is to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation (including a copy of the invoice or packing slip) and all parts.
NOTE: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
Return Instructions
1. First, the buyer will need to file a refund request on the item through returns@nytcap.com. After the request has been submitted, NytCap will approve/deny the refund request within 24-48 hoursNOTE: If item is damaged, incorrect, defective, etc. pictures of the item will be requested. To speed the process up, please provide all photos when submitting the refund request as attachments.
2. A Return Merchandise Authorization number (RMA#) will be provided once the RMA is approved by NytCap and must be marked on the outside of the shipping box for product returns. This RMA# is valid for 15 days.
3. Freight on merchandise being returned is to be prepaid. The item should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking confirmation or some method of delivery confirmation.
NOTE: DO NOT SHIP PRODUCT TO NYTCAP UNTIL RMA # HAS BEEN ISSUED
4. Once the item has been returned back and confirmed by our warehouse, non-defective merchandise will be credited at original invoice price less freight, handling charges and restocking fees of 20%.
5. Merchandise is to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation (including a copy of the invoice or packing slip) and all parts.
NOTE: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.